An AI receptionist that books your clinic's appointments 24/7 — by voice and WhatsApp.
AMER AI answers your clinic's calls in Saudi Arabic, understands the request, books the appointment, then confirms and reminds on WhatsApp without your front desk stepping in.
7 days or 10 voice minutes free · no credit card
AMER AI
Voice receptionist · Saudi Arabic
PatientI'd like a dental appointment tomorrow afternoon.
Teeth cleaning · Dr. Sarah Al-Qahtani
Tomorrow 4:30 PM · Olaya branch
Demo call with demo clinic data.
One call — ending in a confirmed WhatsApp appointment
The same moment as it appears inside AMER: the call, the calendar slot, then the patient's confirmation.
The call
I'd like a dental appointment tomorrow afternoon.
4:30 or 5:00 PM is open — which suits you?
Intent: booking · Language: Saudi Arabic
Calendar slot
Dr. Sarah Al-Qahtani · Olaya branch
WhatsApp confirmation
Your appointment is confirmed: teeth cleaning, tomorrow 4:30 PM, Olaya branch.
Reply 1 to change, 2 to cancel.
Automatic reminder 24h before the visit
9:40 PM — a patient calls your clinic
The same moment, two outcomes: a call that falls into the void, or an appointment confirmed before the patient sleeps.
Without AMER
Missed callCall log
- 9:40 PMNo answer
- 9:42 PMNo answer
- 9:45 PMDid not call back
The patient does not wait until morning — they call the next clinic in the search results.
With AMER
Appointment confirmedCall timeline
- 9:40 PMAMER answered within seconds
- 9:41 PMUnderstood the request, offered two slots
- 9:42 PMBooked the slot in the calendar
- 9:42 PMSent a WhatsApp confirmation
In the morning your team finds a ready appointment and the full conversation record — no lost call.
Five steps that happen automatically on every call
The path never stalls midway or hops manually between channels — from the first ring to the reminder.
- 1
Call
Answers from the first ring, at peak hours and after closing.
Answering
- 2
Understand
Listens in Saudi Arabic and pins the request: service, branch, doctor, time.
Intent: booking
- 3
Schedule
Offers genuinely available times and books the slot in the calendar.
4:30 PM · booked
- 4
Confirm
Sends the appointment details to the patient on WhatsApp instantly.
Delivered
- 5
Follow-up
Reminds before the visit; change or cancel with a single reply.
Reminder in 24h
The whole patient journey in one place
Operations dashboard, conversations, appointments and patient records — screens from the AMER demo clinic.
Reception status
Live
Voice + WhatsApp
Latest outcome
Booked
Needs staff
Review
Plan
Growth
What actually happens on everyday calls
Five situations your front desk meets daily, and the outcome of each inside AMER with demo clinic data.
PatientI'd like a dental check-up with Dr. Sarah.
AMERTomorrow 4:30 PM is open at the Olaya branch — shall I book it?
Outcome in the system
Check-up · tomorrow 4:30 PM · Olaya branch
ConfirmedBuilt around how Saudi patients actually book
Language, timing, branches and privacy decide whether a conversation works — not a translated global interface.
Language
Understands Saudi dialect as it is actually spoken on the phone, not only formal Arabic, and replies in a clinic-appropriate tone.
"Appointment tomorrow afternoon" → intent: booking · day: tomorrow · time: PM
Operating hours
Works after closing, on holidays and at peak, so response no longer depends on someone being free to pick up.
9:40 PM · answered · clinic closed
Privacy
The clinic owns its data, access is role-restricted, and export or deletion can be requested at any time.
Roles: clinic admin · customer service · read-only
Branches
Knows branch, doctor and service, and books into the right calendar without mixing branches up.
Olaya · Narjis · Malqa — a separate calendar per branch
Understands patients as they speak, not as a form expects
Najdi, Hijazi, Eastern and Southern speech, plus the English words clinics actually use. When something is unclear, AMER asks instead of guessing.
Najdi
"I want an appointment tomorrow morning"
Booking · tomorrow · morning slot
Hijazi
"Can I move my appointment to the day after?"
Reschedule · day after tomorrow
Eastern Province
"I'd like to ask about teeth cleaning prices"
Service enquiry · dental cleaning
Southern
"I can't come today, cancel it"
Cancellation · today
Arabic mixed with English
"I want an appointment with Dr. Sarah"
Booking · specific doctor
Unclear
"That appointment… I forget when"
Asks the patient to clarify — never guesses
Your numbers, not inflated promises
We publish no invented percentages. Use the calculator with your clinic's real numbers before you pay anything.
Result based on your own numbers
- Missed calls per month
- 312
- Calls AMER answers instead
- 156
- Additional potential bookings
- 62
- Potential monthly value
- 27,900 SAR
This calculator only performs arithmetic on the values you enter. It is not a performance promise or a guaranteed result.
Five minutes from sign-up to your first test call
You start on your own — no installation session, no technical team.
- 11 min
Register your clinic
Name, mobile and specialty only — no credit card.
- 22 min
Add services, doctors and branches
Enter them manually or upload a list; everything stays editable.
- 31 min
Set hours and booking rules
Appointment length, available slots, and when a call goes to a human.
- 41 min
Run a test call
Call yourself and hear the answer before any patient does.
Note: connecting your official clinic number and WhatsApp Business line requires operator approval, which can take additional time after setup.
Clear plans measured in minutes
Starter
One clinic starting automation
249 SAR / month
Billed monthly
- 100 voice minutes / month
- Voice + WhatsApp auto-answer
- Booking and confirmation
- One reminder before the visit
- Core dashboard
Growth
A clinic with a busy front desk
499 SAR / month
Billed monthly
- 400 voice minutes / month
- Everything in Starter
- Multi-step reminders + rescheduling
- Patient record and conversation log
- Human escalation for sensitive cases
Pro
Multiple branches and doctors
999 SAR / month
Billed monthly
- 1,000 voice minutes / month
- Everything in Growth
- Multi-branch, multi-doctor
- Advanced performance analytics
- Post-visit follow-up automations
Enterprise
Clinic groups and multi-branch operations
Custom
- Volume-based minutes
- Custom onboarding
- Roles and multiple teams
- Dedicated account manager
Extra minute
1.2 SAR per minute beyond your plan.
Free trial
7 days or 10 voice minutes, whichever comes first. No credit card, one trial per clinic.
How minutes are counted
Usage is measured in seconds internally and shown in minutes. WhatsApp messages do not consume minutes.
An administrative tool — not a clinician
We state the boundaries plainly before go-live, because clarity here is part of the clinic's operational safety.
What AMER does
- Answers calls and messages around the clock
- Books, reschedules and cancels by service, branch and doctor
- Sends WhatsApp confirmations and reminders
- Logs the conversation and its outcome on the patient record
- Escalates sensitive cases to a human with the full record
What AMER does not do
- Does not diagnose or interpret symptoms
- Does not give medical advice or recommendations
- Does not prescribe or change a treatment plan
- Does not replace emergency services
- We claim no certifications or approvals we do not hold
Patient data treated as health data, not marketing data
These are our operating commitments and their current status. We publish no certification badge before it is formally issued — any certificate we obtain will be shown with its issuer and date.
Personal Data Protection Law (PDPL)
Operational commitment in placeWe apply its principles operationally: collect the minimum, give every field a stated purpose, and support patient access, correction and deletion through the clinic.
Where clinic data is stored
Fixed before go-liveStorage location is agreed and written into the operating agreement before go-live, with in-Kingdom hosting preferred for clinic and patient data.
Cybersecurity control alignment (CCRF)
Alignment in progressWe review access control, encryption in transit and at rest, and activity logging against recognised sector controls, and share the review on request.
Roles and activity log
In placeAccess is role-restricted — clinic admin, customer service, read-only. Every action is logged, and export or deletion is available on the clinic's request.
Questions clinic owners ask
What is AMER AI?
AMER AI is an intelligent receptionist for clinics. It answers calls, understands the patient's request, helps select the service, branch, doctor and time, then confirms the appointment and supports follow-up.
Does AMER AI understand Saudi Arabic?
Yes. AMER is built Arabic-first and handles the way patients actually speak in Saudi Arabia, including mixed English words such as service or doctor names. When something is unclear it asks the patient to confirm instead of guessing.
Can AMER book, change or cancel appointments?
Yes. AMER can collect booking details, present available times, confirm the patient's choice, and help with change or cancellation requests within the clinic's rules.
How are minutes counted?
Usage is measured in seconds internally and shown to you in minutes. Each plan includes monthly minutes; extra minutes are 1.20 SAR. WhatsApp messages do not consume voice minutes.
Do I need a credit card for the trial?
No. The free trial is 7 days or 10 voice minutes, whichever comes first, with no card. One trial per clinic, verified by mobile number and clinic details to prevent abuse.
Can AMER work with our current booking system?
We agree an operating path with the clinic: either manage appointments inside AMER, or sync with your current system where the provider allows it. We review this before go-live so bookings are never duplicated.
Who owns the patient data?
The clinic owns its data. Access is role-restricted, and you can request export or deletion. We do not sell data and do not use it for advertising.
Where is patient data stored, and does it stay in Saudi Arabia?
The storage location is agreed and written into the operating agreement before go-live, with in-Kingdom hosting preferred for clinic and patient data. We apply PDPL principles: minimal collection, a stated purpose per field, and access, correction and deletion through the clinic.
Are calls recorded, and who can listen to them?
Recording is a clinic-controlled option, not mandatory. When enabled, access is role-restricted and written to the activity log, and the clinic can request export or deletion of recordings.
Does AMER work after hours and on holidays?
Yes. It answers calls and messages at any hour and follows the operating hours you set: it books into available slots, tells the patient when the team is back, and passes anything needing a human to the next working day.
Does it support multiple branches and doctors?
Yes, on the Pro plan. It recognises branch, doctor and service and books into the correct calendar per branch without mixing them up.
How long does it take to go live?
Self-onboarding — clinic, services, doctors, hours and a test call — takes about five minutes. Connecting your official clinic number and WhatsApp Business line requires operator approval and can take additional time.
Talk to the AMER team
Leave your details and we'll come back with an operating plan sized for your clinic.