Feature

A voice agent that understands your patient

Voice is still the first booking channel for clinics in Saudi Arabia. AMER answers in seconds with a calm tone and completes the request instead of parking the patient in a queue.

Call in progressSaudi Arabic
  • Call answeredDone
  • Intent understoodDone
  • Offering slotsNow
  • Confirm & bookNext

What AMER understood

RequestBook appointment
ServiceDental check-up
DialectNajdi

Any medical question or urgent case is handed to a human with the full transcript.

Demo clinic data

Dialect understanding

Handles natural speech, including mixed English words and the names of services and doctors.

No guessing

When a name, number or service is unclear it confirms with the patient before locking any appointment.

Concurrent calls

Several calls at the same moment with no waiting — the hardest thing for a human team at peak time.

  • Answers in seconds
  • Arabic and English
  • Full call transcript
  • Instant human escalation
  • Works after hours
Illustration: a call waveform turning into a clearly understood request
From patient speech to a precisely understood request

Frequently asked

Does the patient know they are talking to a system?

Yes. AMER introduces itself as the clinic's assistant at the start of the call. We don't recommend hiding it.

Talk to the AMER team

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